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SYNLAB awarded Customer Service Accreditation


We’re sharing some really good news with you - SYNLAB are the first UK contract laboratory to achieve ServiceMark, a national customer service standard accredited by The Institute of Customer Service. Based on customer satisfaction feedback and an assessment of employee engagement, this prestigious achievement is a testament to the great customer service we offer our customers.

Our Shrewsbury and Newton Abbott sites are the first to complete this step in our journey towards excellent and consistent customer service with our other sites due to complete the surveys over the next 12 months.

As the data from these surveys is anonymous and independently compiled by The Institute of Customer Service, we would like to take this opportunity to thank all our customers who took part for their support and kind words.

A big thank you to all our people too. You are making our vision come alive – to be the trusted first choice partner to our customers and a respected employee renowned for absolute integrity and a passion for customer care.  What a great team you are!